Contact Us
Reach Out To LPDR Support
Need help with something? Whether you’re a pet owner, a drone pilot, or just have questions about how it all works — we’re here for you. Send us a message and someone from the team will get back to you as soon as possible.
Frequently Asked Questions
Got questions? We’ve got answers. Here’s what pet owners ask us most before, during, and after their drone search.
What if there’s no pilot near me?
We’re adding new drone pilots every week. If no one shows up near your location, contact us and we’ll reach out to nearby pilots on your behalf — or notify you when someone’s available.
Is this a free service?
No, but it’s affordable compared to what’s at stake. Our pilots use high-end thermal drones that cost thousands, and they’re trained to help in real-world emergencies. Each pilot sets their own pricing, and and may be listed on their profile.
How quickly can someone help me?
It depends on location and availability. Many of our pilots respond within an hour or two. Some may need to drive a bit to reach you. You’ll be able to message them directly once you find a good match.
What kind of pets can drones help find?
Most often, dogs and cats — but we’ve helped recover horses, goats, and pigs. If it’s warm-blooded and recently lost, thermal drones give you a fighting chance.
Will the drone hurt or scare my pet?
Not likely. Drones usually fly at a safe distance and help locate — not chase. If the drone needs to get close, pilots will communicate with you first.
What tech do the pilots use?
Many of our pilots fly thermal drones with zoom cameras, spotlights, and live video feeds. Most pilots lists their equipment on their profile so you can see exactly what they offer.
Can I talk to someone before booking?
Yes. You can message any pilot directly from their profile,. If you’re overwhelmed or unsure who to contact, contact us and we’ll try to connect you with someone who can help.